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UpVantage

Terms of Service

Last updated: February 2024

1. Agreement to Terms

By accessing or using the services provided by UpVantage ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

UpVantage provides digital marketing services including but not limited to:

  • Meta Ads (Facebook & Instagram) management
  • Google Ads management
  • Web development and design
  • Marketing strategy and consulting
  • Analytics and reporting

3. Client Responsibilities

As a client, you agree to:

  • Provide accurate and complete information about your business
  • Grant necessary access to advertising accounts and platforms
  • Review and approve campaigns and content in a timely manner
  • Pay for services according to the agreed payment terms
  • Comply with all applicable laws and platform policies

4. Payment Terms

Payment terms will be outlined in your service agreement. Generally, management fees are billed monthly in advance, while ad spend is billed separately through the respective advertising platforms. Late payments may result in service suspension and may incur additional fees.

5. Intellectual Property

All content, strategies, and materials created by UpVantage remain our intellectual property until full payment is received. Upon full payment, clients receive a license to use the deliverables for their intended purpose. We reserve the right to showcase anonymized results and strategies in our portfolio unless otherwise agreed.

6. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of our engagement. This includes business strategies, financial information, customer data, and marketing insights. This obligation survives the termination of our agreement.

7. Limitation of Liability

While we strive to deliver the best possible results, we cannot guarantee specific outcomes such as sales numbers, lead volumes, or return on ad spend. Our liability is limited to the fees paid for services in the three months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

8. Termination

Either party may terminate the service agreement with 30 days written notice. Upon termination, you are responsible for any outstanding fees and ad spend incurred up to the termination date. We will provide reasonable assistance in transitioning your accounts to your management or another provider.

9. Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at:

UpVantage

Level 24, Boulevard Plaza Tower 1

Sheikh Mohammed bin Rashid Blvd

Downtown Dubai, UAE

info@upvantage.ae